FAQ's

Dog daycare is a service that provides a safe and supervised environment for dogs to socialize, play, and engage in activities while their owners are at work or busy. It's a great way to ensure your dog gets exercise, mental stimulation, and companionship.

Dog daycare offers numerous benefits, including preventing loneliness, alleviating boredom, promoting social skills, and providing regular exercise. It's particularly helpful for dogs with high energy levels or separation anxiety.

We do believe that every dog can enjoy daycare. Of course, whether they can join play groups in the play lounge depends on their temperament and behavior. An initial assessment is usually done to ensure your dog is comfortable in group settings and gets along well with others. If your dog isn’t comfortable in group settings, our fun and attentive staff members can offer one on one play times with your dog - go on walks around Brands park, play fetch, get some physical exercise with our agility course or mental stimulation with some of our enrichment activities.

Dogs in daycare enjoy either one on one playtimes with our staff members or supervised playtimes with other dogs throughout the day. Rest periods are also provided to prevent overstimulation.

Our trained staff closely monitor all interactions to ensure a safe and controlled environment. We also separate them for nap time between long playtimes to encourage a happy and well rested dog that’ll promote good socialization and play behavior.

Yes, all dogs must be up-to-date on vaccinations to participate in daycare. This helps maintain the health and well-being of all pets. The required vaccinations are rabies, Bordetella, Distemper and Canine Influenza.

Bring your dog's food, any necessary medications, and a comfortable leash. Personal items that provide familiarity, like a blanket or toy, can also be brought. Clean bowls will be provided. If your dog is allergic to a certain ingredient, please let us know and bring treats that they can have.

You can absolutely call us anytime to check in on your dog. We’ll also send photos and updates as often as we can when we have down time (when we are not have too much fun playing with and supervising your dog!).

Socialization and supervised playtime in daycare can improve a dog's behavior by reducing anxiety, preventing destructive behaviors due to boredom, and teaching them to interact positively with other dogs. Our expert trainer will also be there most of the time to monitor behavior, give you tips and with your permission, may correct any unwanted behavior. Please reach out to our director and lead trainer if you’d like a chat, consultation or have questions!

Contact us to schedule a Club Tour – we’ll get all your questions answered, evaluate their social skills and determine the best activities for your pup during daycare or boarding.

A typical day includes play sessions, snack or lunch time (if you provide treats or food), rest periods, and lots of interaction with our trained staff and other dogs.

Yes, we recommend making reservations in advance, especially during busy times, to ensure availability.

Dogs are provided with individual sleeping areas in comfortable and posh kennels.

Yes, our Pet Care Staff are trained staff experienced in handling and caring for dogs.

Contact us to inquire about availability and the booking process. It's a good idea to book in advance, especially during busy seasons.

We have scheduled feeding times, play sessions, exercise, and rest periods. The routine helps reduce stress and provides a sense of normalcy. We provide 4 walks and 2 long playtimes a day. They’ll be nice and tired, and ready for bed at bedtime.

Familiarize your dog with their carrier or crate before boarding, and pack their favorite toys or blankets to provide comfort. Please call us for additional tips to prepare them if this is their first time boarding.

Absolutely. The more information you provide about your dog's routine, preferences, and any medical needs, the better we can care for them.

Pack your dog's food, any necessary medications, a collar and leash with name tag attached, and any special items that will provide comfort, such as a blanket or toy.

The frequency of grooming depends on the breed, coat type, and your dog's activities. Long-haired breeds may need grooming every 4-6 weeks, while short-haired breeds might need it less often. Your groomer will give you their recommendation.

Grooming services include bathing, brushing, hair trimming or cutting, nail clipping, ear cleaning.

Of course, our groomers can accommodate specific requests for styles, but keep in mind that the feasibility might depend on your dog's coat type and condition.

Our groomers can address mats, but severe matting might require more extensive trimming or shaving.

Yes please, our groomers tend to have busy schedules, so it's best to book in advance.

Introduce your dog to grooming gradually, handle their paws and ears regularly, and ensure they are well-socialized with other dogs. Our groomers may also give you additional tips and homework to practice with your dog at home to promote a better spa experience for the next appointment.